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I tried to get help with my issue. I ordered leggings in the wrong size and wanted to order them again in the correct size and return the others. However, I was denied the option to return the leggings that didn’t fit, which also prevented me from ordering new ones in the right size.
Unfortunately, this means I can’t wear leggings from this brand at all now, which is really disappointing because I actually liked them a lot.
This is the worst customer support I have ever experienced!
Dear customer, I’m so sorry you had this frustrating experience with your order and returns — that’s absolutely not the level of service we want you to have.
Our team has already sent over the return instructions to you, but we haven’t received your reply yet.
Please check your inbox (including spam/junk folder) for the return steps. Once we receive the wrong-size leggings, we’ll make sure everything goes smoothly so you can get your refund without any hassle.
We really value you and hope we can fix this quickly for you.
Danke fürs Abonnieren!
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