30-day return guarantee

You have 30 days to decide whether the product is right for you. We will issue a full refund after confirming the return.

Order cancellation

You can cancel your order within 24 hours of purchase and receive a full refund. However, if your order has already been shipped, we can no longer cancel it.

Please note that our customer service is unavailable outside normal business hours. If you submit a cancellation request after business hours, we cannot guarantee timely processing to prevent shipment.

Return steps

1. Please contact us by email and provide the item and the reason for the return.
2. After our review, you will receive detailed return instructions.
3. Pack the goods in their original packaging and drop off the package at your local post office.
   Note: Do not ship to the address on the shipping label.
4. Most returns are processed within 5 business days. You will receive a confirmation as soon as the refund has been issued.

Return policy

1. Return or exchange within 30 days of delivery.
2. Unused items in their original packaging only.
3. Returns only with a valid return request.
4. No FTC pickup - the customer bears the return shipping costs.
5. Please inspect your shipment carefully before handing it over.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exceptions / non-exchangeable items

Perishable goods, custom-made products, personal care items, and hazardous materials cannot be returned. If you have any questions, please contact our support team.

Exchange

Returning the current item and purchasing a new one separately is the fastest way to get the product you want.

European Union 14-day cancellation period

EU customers can cancel or return their order within 14 days of receipt without giving a reason. Items must be unworn and in their original packaging.

Refund

We will notify you as soon as we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive the refund within 10 business days via the payment method originally used. Please note that it may take some time for your bank or credit card company to process the refund and credit it to your account. The actual arrival time of the refund depends on the processing times of the respective online banks.

If more than 15 business days have passed since your return was approved, please contact us at support-de@yeoreo.com

Return shipping costs

Returns are at the customer's expense, except in the case of defective goods - then we cover the shipping costs.

Return address

Winner: Jonas
Unit 5, Trident Way, Southall, Middlesex UB2 5LF, United Kingdom
⚠️ Please do not send any packages to this address or the address on the shipping label without authorization.

If you have any questions: support-de@yeoreo.com – we are happy to help!