Worry Free Purchase by Seel

The Seel Worry-Free Purchase protection is an optional add-on that you can select during checkout. It covers shipping issues such as theft, loss, or damage to shipments. If you do not want this protection, please remove it from your cart before completing your order.

1. The customer places an order with the merchant with the Worry-Free Purchase option enabled.
2. The customer receives an email containing the Worry-Free Purchase coverage details and instructions on how to file a claim.
3. If the shipment is lost, damaged, or delayed in transit, the incident can be reported through the Seel Claims Portal or the Seel Resolution Center.
4. Seel automatically reviews the reported incident in accordance with the applicable policies and determines whether the claim is eligible.
5. If the claim meets the eligibility requirements, the refund is automatically issued to the customer in the form of a prepaid gift card sent by email. If the claim is denied, the customer will receive an email explaining the reason for the denial.

Worry-Free Purchase is a service provided by Seel (a partner of 17TRACK). It covers delayed, damaged, and lost shipments, subject to the following conditions.

• Delays: You may be eligible for $5 if your domestic package is not delivered within 10 days of fulfillment (shipment). For international shipments, the timeframe is 30 days.
• Damage: You may be eligible for reimbursement of up to the full purchase value if your items are damaged during transit.
• Loss: You may be eligible for reimbursement of the full purchase value if your domestic package has not been delivered by the 30th day after fulfillment (shipment). For international shipments, the timeframe is 60 days.

Worry-Free Purchase also includes carbon offsetting for emissions generated within the recipient's destination country.

Visit the Seel Resolution Center to resolve package issues quickly and easily.

To have your claim reviewed and potentially approved, you must meet the following reporting deadlines:

• Loss (undelivered shipment): For domestic shipments, an incident may be reported no earlier than 30 days after shipment (fulfillment). For international shipments, the minimum waiting period is 60 days.
• Damage: Damage must be reported within 7 days of delivery.
• Theft: Theft must also be reported within 7 days of delivery.

Worry-Free Purchase is currently available to customers in the following countries: the United States, Canada, Germany, Italy, Australia, the United Kingdom, and Spain.

Once your payout request has been reviewed and approved, you can choose a payout method. Typical processing times are as follows:

• Direct deposit: 1–3 business days after your payout request is approved.
• PayPal transfer: Approximately 1 hour after approval.
• Venmo transfer: Approximately 1 hour after approval.

If you added Worry-Free Purchase to your order, Seel will send you a confirmation email containing the coverage details applicable to your order. Worry-Free Purchase is non-refundable unless the entire order is canceled.

Seel will send you a confirmation email after your purchase. You have 24 hours from the time you receive this email to cancel the protection using the link provided in the email (see the screenshot in the confirmation email).

Once the 24-hour cancellation window has expired, the Worry-Free Purchase protection is non-refundable.

If you purchased Worry-Free Purchase, Seel is responsible for handling eligible shipping issues, including loss, damage, and delays. You can submit a claim through the Seel Resolution Center.

Submit a Claim Now

If you purchased Worry-Free Purchase and need to report an issue, please submit your claim through the Seel Resolution Center here.

Contact Customer Support

The terms outlined above apply exclusively to customers who have purchased Worry-Free Purchase protection. For all other inquiries, please contact our support team at support-de@yeoreo.com.