30-day return policy

You have 30 days to decide whether the product is suitable.

Return steps:

1. Please contact us by email first and explain which item you would like to return and why; we do not accept returns without a prior request.
2. Your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in the original packaging.
3. You must also provide a receipt or proof of purchase.
4. If your return is accepted, we will send you a return label and instructions on how and where to send the package.

Please carefully check your return before sending it. We do not offer Freight-To-Cash (FTC) for packages returned to us. You are responsible for the cost of returning the goods to us.

 

I received damaged or incorrect goods?

If you receive your package and discover that the product is defective or that you received the wrong product, please contact us immediately and we will promptly investigate and resolve the issue for you.

 

When will I receive my refund?

We will notify you once we have received and inspected the returned goods and let you know whether the refund has been approved. If so, the refund will automatically be credited to your original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and issue the refund.
If you have not received a refund more than 15 business days after your return was approved, please contact us at support-de@yeoreo.com.

 

How can I exchange my product?

The fastest way to replace an item is to return an item you already have. Once the return has been accepted, please purchase the new item separately.

 

Exceptions/Non-Returnable Goods

Unfortunately, we cannot accept returns for sale items or gift cards.

 

If you have any questions about your return, please feel free to contact us at support-de@yeoreo.com.