Shipping & Delivery FAQ

SHIPPING & DELIVERY

We offer free shipping on orders over €49.99. Germany, Austria, France, Italy, Spain, the Netherlands, Switzerland

Other countries: Free shipping on orders over $49.99

Free standard delivery: 12-15 days delivery time

 

When will my order be processed?

Orders are processed and shipped from our warehouse Monday through Friday. Orders placed from Friday through Sunday are shipped on Monday and Tuesday. Orders placed on holidays or weekends are processed starting on the next business day. Orders are processed and shipped within 1-3 business days.

We will notify you by email if an item in your order is out of stock or delayed.

 

How can I check the status of my order?

If you would like to check the status of your order, please email us at customer_service@yeoreo.com. Please provide your order number (we will provide you with the order number after your payment has been successfully processed). Once the order has been shipped, we will email you the tracking number.

 

Why have I not received my package?

In all cases, the logistics provider is responsible for all shipments handled by the delivery service.

First, please check with someone close to you to see whether they accepted your package on your behalf. In some cases, the shipping provider may update the tracking information before the package is actually delivered. In this case, we recommend waiting 24 hours. If your package has still not arrived after 24 hours, please contact our customer service team. We will do our best to help you locate your lost package.

 

How can I change my delivery address?

We recommend contacting the logistics provider directly, as they will help you adjust your address and redirect the package to the correct address.
If communication is unsuccessful, please contact our customer service team as soon as possible by email at customer_service@yeoreo.com while the package is on its way back to the warehouse. We will promptly find a satisfactory solution for you.