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Thank you for sharing your experience and feedback with us. 💕 We completely understand how frustrating it must have been to wait for your order, especially when you were excited to receive it.
Once the package has been handed over to the local carrier, we have limited ability to intervene directly. Since the tracking information had not updated for a long time, we suspect the package may have been lost in transit. Our customer service team has already reached out to arrange a replacement shipment — please keep an eye on your email and kindly reply to our message so we can assist you further.
We truly appreciate your feedback and will continue working with our logistics partners to improve delivery efficiency and provide a better shopping experience for our customers. Thank you for your understanding and support.

Vielen Dank! Das freut uns sehr.